FAQ

FREQUENTLY ASKED QUESTIONS

Here you’ll find answers to the most common questions about orders, delivery, and our desserts.

We recommend placing your order 1–2 days in advance.

Large or custom cakes may require 3–5 days, depending on the design and complexity.

Q2: Do you make custom cakes?

Yes! All our cakes and desserts are made to order.

You can describe your preferences and upload a reference photo on our Custom Order page.

Yes! All our cakes and desserts are made to order. You can describe your preferences and upload a reference photo on our Custom Order page.

Changes can be made no later than 24 hours before delivery or pickup.

After that, production may already be in progress.

Yes! We deliver across Schiller Park and nearby areas.

The delivery cost is automatically calculated at checkout based on your address.

Q5: Can I pick up my order myself?

Yes, you can pick up your order from our commercial kitchen in Schiller Park, IL — by appointment only.

If delivery cannot be completed, the order will be considered fulfilled and can be picked up later from our kitchen.

We recommend storing desserts in the refrigerator at 2–5°C (36–41°F) and consuming them within 72 hours.

Q7: How long do your desserts stay fresh?

We recommend storing desserts in the refrigerator at 2–5°C (36–41°F) and consuming them within 72 hours.

Q8: Are your products made from natural ingredients?

Yes! We use only high-quality, natural ingredients — no artificial flavors or preservatives.

Q9: Are your products halal?

All desserts are made from clean, high-quality ingredients and can be prepared without pork gelatin or alcohol upon request.

Q10: What payment methods do you accept?

Payments can be made online through the website or by direct invoice confirmation.

Q11: Do you offer refunds?

Since all our desserts are made to order, we do not accept returns or refunds after pickup or delivery.

If there is an issue with quality, please contact us within 24 hours — we’ll review your case and assist.

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